Shipping & Return

For personalized jewelry (e.g., Create Your Own) the delivery time takes 1-3 business days longer.

Above-stated shipping times are those estimates by our shipping partners, usual shipping time. Holidays, strikes, postal or address errors, congestion (e.g., Black Weekend, Christmas season, lockdown) or unforeseen events may delay delivery. Therefore, we cannot guarantee a specific delivery date. The shipping time to countries outside Austria and Germany depends on the respective shipping location.

Return shipping:

We want you to be happy. Therefore, you can return new and unworn jewelry including intact jewelry pouches and cards within 30 days after receipt. Personalized products (e.g., "Create Your Own" jewelry) are excluded from return. You can find more information about returns HERE.